Cancellation and Return Policy

At Sift and Shape, we ask that any order cancellation request be submitted within 24 hours of purchase.

Changing or Cancelling an Order
We can only cancel orders that have not yet entered processing or been shipped. Once a cancellation is approved, the refund will be issued less a 10% cancellation fee to cover non-refundable transaction costs charged by our payment provider.

Returns & Order Concerns
We do not offer standard returns. However, if there is an issue with your order, please contact us so we can review the situation and work toward a resolution. Any return exception must be approved by us on an individual basis. Unless the return is required because of our error or because the item arrived damaged during shipping, the customer is responsible for return postage.

Lost or Damaged Shipments
If your package is lost or arrives damaged, please reach out. we will arrange the appropriate resolution, including a refund where applicable.

Packages Sent Back to Us
If an order is returned to us because the shipping address provided was incorrect, the parcel was not collected, or customs/import charges were refused or left unpaid, a refund will be processed once the item has been received back by us. In these situations, shipping charges are non-refundable and will be deducted from the refund total.