Shipping Policy

At Sift and Shape, all items are made to order. Please review the information below before placing your order.

Processing Time

Orders are processed within 1–5 business days before shipment.

We process orders on business days only. Weekends are not included in processing time.

Shipping Destinations

We currently ship to:

  • Canada

  • United States

Shipping Rates

We offer flat-rate shipping.

Free shipping is available on orders of C$70 CAD and up.

Any applicable shipping charges will be shown at checkout before you complete your purchase.

Estimated Shipping Times

Once your order has been processed and shipped, estimated delivery times are:

  • Canada: 2–14 business days

  • United States: 4–12 business days

Please note that shipping times do not include processing time.

Tracking

Some standard shipping orders may be sent without tracking.

When tracking is included, the tracking number will be provided after the order has shipped.

Shipping Delays

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, customs processing, seasonal volume, or other factors outside our control.

Lost or Damaged Shipments

If your package is lost or arrives damaged, please contact us so we can review the situation and arrange an appropriate resolution, including a refund where applicable.

Orders are not insured unless otherwise stated.

Incorrect Addresses and Returned Packages

Please make sure your shipping address is correct at checkout.

If an order is returned to us because:

  • the shipping address provided was incorrect,

  • the parcel was not collected, or

  • customs or import charges were refused or left unpaid,

then a refund will be processed once the item has been received back by us.

In these situations, shipping charges are non-refundable and will be deducted from the refund total.

If you would like the order shipped again, additional shipping charges will apply.

Customs, Duties, and Import Charges

For orders shipped to the United States, any customs duties, import taxes, brokerage fees, or similar charges that may apply are the responsibility of the customer.

If such charges are refused or left unpaid and the parcel is returned to us, the refund will be handled as described above.

Split Shipments

In some cases, an order may ship in more than one package.

Cancellations

Cancellation requests must be submitted within 24 hours of purchase.

We can only cancel orders that have not yet entered processing or shipped.

Once a cancellation is approved, the refund will be issued less a 10% cancellation fee to cover non-refundable transaction costs charged by our payment provider.

Returns and Order Concerns

We do not offer standard returns.

If there is an issue with your order, please contact us so we can review the situation and work toward a resolution.

Any return exception must be approved by us on an individual basis. Unless the return is required because of our error or because the item arrived damaged during shipping, the customer is responsible for return postage.

Contact

If you have any questions about shipping or your order, please contact us through your Contact page or at hello@siftandshape.com